Last updated: September 2026

Stratford Scientific supplies scientific materials primarily through business-to-business, wholesale, custom sourcing, and commercial supply arrangements. Because of the nature of these products, return eligibility may differ from ordinary consumer merchandise.

1. Order Issues

If you receive an incorrect item, incorrect quantity, visibly damaged shipment, or another material order discrepancy, contact Stratford Scientific with the order information and supporting photographs or documentation when applicable.

2. Return Authorization

Products may not be returned without prior authorization from Stratford Scientific. Unauthorized returns may be refused. Instructions will be provided when a return is approved.

3. Non-Returnable Products

Certain products may be ineligible for return because of product integrity, handling requirements, contamination risk, custom specifications, or commercial manufacturing arrangements. These may include:

• Opened, used, altered, or improperly stored products;
• Custom-manufactured or custom-sourced products;
• Private-label or custom-packaged products;
• Products manufactured or procured specifically for a buyer;
• Products whose integrity cannot reasonably be verified after delivery.

4. Custom, OEM & Bulk Orders

Custom sourcing, OEM, private-label, bulk, and contract-manufacturing orders may be subject to separate cancellation, deposit, production, and refund terms established in the applicable quotation, invoice, purchase order, or supply agreement.

5. Order Cancellations

Cancellation requests should be submitted as soon as possible. An order may not be cancellable after procurement, production, packaging, labeling, or fulfillment has begun.

6. Approved Refunds or Replacements

When Stratford Scientific confirms a qualifying order issue, the appropriate resolution may include replacement, account credit, partial refund, or refund depending on the circumstances and applicable commercial agreement.

7. Shipping Damage

Buyers should retain the product, packaging, shipping container, labels, and related materials while a shipping-damage claim is being reviewed. Photographs or other documentation may be required.

8. Buyer Handling

Stratford Scientific is not responsible for product degradation, damage, contamination, or loss resulting from improper storage, handling, reconstitution, transportation after delivery, or use inconsistent with supplied specifications or documentation.

9. Contact

Questions or requests concerning an order should be sent to stratfordscientific@proton.me. Include relevant order and product information so the request can be evaluated promptly.